Our Guarantee To You


Carpet Melbourne Direct’s 6 Point Guarantee!


GUARANTEE ONE: 100% Unconditional, Lifetime Workmanship Guarantee – If your floor coverings or any product supplied and installed by Carpet Melbourne Direct develops any defects due to poor workmanship… we will repair, rectify or replace it at “no cost” to you whatsoever. NO TIME LIMITS APPLY EVER!!!!

GUARANTEE TWO:  Quality Product Guarantee – At Carpet Melbourne Direct, we only use floor coverings of the highest quality. Our manufacturers stand by their products with warranties ranging from Lifetime Stain Protection Warranty, Lifetime Full Pet Warranty, Lifetime Soil Resistance Warranty, 25 Year Wear Warranty, 25 Year Colourfast Warranty, Lifetime Antistatic Warranty, Lifetime Manufacturer’s Defects Warranty and 25 Year Manufacturer’s Structural Warranty (for all Timber Flooring, Bamboo Flooring and Laminate Floorings).

GUARANTEE THREE: 100% Fully Licensed Tradesmen Guarantee your flooring installation will not be a training ground for apprentices. Only fully qualified and licensed tradesmen used at all stages of your flooring installation…Guaranteed!!!

GUARANTEE FOUR: No Mess Guarantee – when we leave your property after installation of your Carpet flooring, Timber Flooring, Carpet Tiles Flooring, Bamboo Flooring, or Laminate Flooring you will not be left with any mess to clean up. Our installers pride themselves on tidy, efficient installations their own mother would be proud of.

GUARANTEE FIVE: 100% Always In The Loop Guarantee you will never be left wondering ‘what’s happening next?’ From start to finish you will know who and what to expect each day to give you the peace of mind and security your project is running according to schedule.

GUARANTEE SIX: 100% Commitment To You Guarantee at all times when dealing with Carpet Melbourne Direct you will feel our commitment, respect and dedication to you and your needs…Guaranteed!!! We leave no stone unturned.

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